Legal

Terms of Service

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

These Terms of Service ("Terms") govern access to and use of the Kitabs.ai platform and related websites, applications, and services (together, the "Platform"), operated by KitabsAI Lab, LLC, a limited liability company organized under the laws of the State of Delaware, United States of America (mailing address: 2810 N Church St STE 90923, Wilmington, DE 19802, United States) ("Kitabs.ai", "we", "us", or "our").

By creating an account, accessing, or using the Platform, you ("you", "User", or "Customer") agree to these Terms. If you do not agree, do not use the Platform. If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes it.

PLEASE READ SECTIONS 10, 11, AND 14 CAREFULLY. THEY CONTAIN DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, AND THE GOVERNING LAW AND FORUM FOR DISPUTES.

1. The service

1.1. Kitabs.ai is a software-as-a-service ("SaaS") publishing platform that provides tools for OCR, translation, editing, proofreading, collaborative review, storage, and preparation of digital texts for publication.

1.2. Customers pay for access to the software platform, AI-assisted workflows, storage, collaboration tools, and export features. Within the SaaS workspace, Kitabs.ai is a tool: it does not sell books to readers, distribute royalties, or settle payments on behalf of third-party authors, publishers, or sellers.

1.3. Where Kitabs.ai operates the Kitabs Store (store.kitabs.ai), books listed by their sellers may be offered for sale to readers. Sales through the Kitabs Store are governed by the separate Kitabs Store Terms and, for sellers, the Distribution Agreement presented in the seller cabinet. In the Kitabs Store, Kitabs.ai acts as a distribution platform for books published by their sellers; the seller remains the publisher of record and is responsible for the content of, and the rights to, the books they list.

1.4. We may modify, add, or discontinue features at any time, provided we do not materially reduce, without notice, the core functionality that credits you have already bought were sold for.

2. Accounts, roles, and seats

2.1. You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account.

2.2. Workspaces may include multiple users with different roles and permissions (e.g., owner, editor, reviewer). The workspace owner is responsible for managing seats, roles, and access, and for the conduct of users in the workspace.

2.3. You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a binding contract.

3. Credits, billing, and payments

3.1. Planned payment service and merchant of record. Stripe Managed Payments is the planned payment service for eligible Kitabs.ai SaaS purchases, subject to Stripe approval and activation. When available, credit purchases will use Stripe-hosted checkout through Managed Payments. For those transactions, the merchant of record is the Stripe entity identified at checkout and on the receipt as Sold through Link. The buyer terms presented at checkout also apply. This notice does not mean that payment processing has already been activated.

3.2. The Platform is pay-as-you-go: you buy credits, which are drawn down as the Platform processes your text. Every purchase is a one-off payment — nothing renews automatically and there is no recurring charge. Credits do not expire. Prices, the volume-discount ladder, and the available credit packages are described on our Pricing page and at checkout.

3.3. For eligible purchases processed through Stripe Managed Payments, Stripe calculates, collects and remits applicable sales tax, VAT or GST within its supported tax coverage. Coverage depends on the product, customer location and transaction. Taxes and the total price are shown at checkout. Tax obligations outside that coverage remain with Kitabs.ai where applicable.

3.4. Refunds are governed by our Refund & Cancellation Policy, the buyer terms shown at checkout and applicable consumer law. Transaction support and refund requests for Managed Payments purchases are available through Link support; Kitabs.ai remains responsible for support for the software and processing results.

4. User content and ownership

4.1. Your content. Users retain ownership of the texts, manuscripts, translations, comments, files, and other content they upload to or create on Kitabs.ai ("User Content").

4.2. Processing license. You grant Kitabs.ai a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and transmit User Content solely for the purpose of providing the Platform services, including OCR, translation, editing, proofreading, storage, collaboration, export, and support. This license ends when the relevant User Content is deleted, except for residual backup copies retained for a limited period or as required by law.

4.3. No ownership of your content. Processing of User Content by us or by our AI subprocessors does not make that content ours and does not transfer any intellectual property rights in it to us.

4.4. Rights and warranties. You represent and warrant that you have all necessary rights, licenses, permissions, or other lawful basis to upload, process, translate, edit, publish, or export the content you submit through Kitabs.ai, and that such content does not infringe the rights of any third party or violate applicable law.

5. Acceptable use

5.1. Your use of the Platform is subject to our Acceptable Use Policy and Copyright / IP Policy, which are incorporated into these Terms by reference.

5.2. You must not upload, process, or distribute content that is unlawful, infringing, or otherwise prohibited under those policies or applicable law.

5.3. We may, but are under no obligation to, review content for compliance with these Terms, our policies, or applicable law. Any such review is selective and discretionary: it does not constitute approval, verification, or endorsement of any content, does not transfer responsibility for User Content to Kitabs.ai, and does not create any obligation to review other content.

6. Artificial intelligence features

6.1. The Platform uses AI-assisted features. User Content may be sent to third-party AI providers (subprocessors) for processing such as OCR, translation, and editing, as described in our AI Processing Notice and Privacy Policy.

6.2. AI output may contain errors or inaccuracies. You are responsible for reviewing AI-assisted output before relying on, publishing, or exporting it. We provide no warranty that AI output is accurate, complete, or fit for any particular purpose.

6.3. Processing (including OCR, translation, editing, and proofreading) is performed automatically, at your request and on your behalf. Kitabs.ai does not select, editorially review, or endorse the content you submit for processing, and the fact of processing does not constitute editorial participation by Kitabs.ai in your content. You must not state or imply that Kitabs.ai is the author, publisher, or party responsible for your User Content or for processing output.

7. SaaS workspace and Kitabs Store

7.1. The SaaS workspace does not provide payment facilitation, royalty distribution, or marketplace settlement services. The planned Stripe Managed Payments arrangement concerns eligible purchases of Kitabs.ai SaaS access only. It does not cover third-party seller settlements, patron contributions, or Kitabs Store marketplace transactions, which require separate payment arrangements and terms.

7.2. Except by listing books in the Kitabs Store under the Distribution Agreement, you must not use the Platform to resell access, operate a storefront for third-party sellers, or otherwise route third-party sales through your Kitabs.ai account.

8. Intellectual property in the Platform

8.1. The Platform, including its software, design, trademarks, and documentation, is owned by Kitabs.ai or its licensors and is protected by United States and international intellectual property laws. Except for the rights expressly granted to you in these Terms, we reserve all rights.

8.2. We may use anonymized and aggregated usage data that does not identify you or your User Content to operate, secure, and improve the Platform.

8.3. If you send us feedback or suggestions about the Platform, we may use them without restriction or compensation to you.

9. Suspension and termination

9.1. You may stop using the Platform at any time; because there is no recurring charge, there is nothing to cancel, as described in the Refund & Cancellation Policy.

9.2. We may suspend or terminate your access, remove content, or close your account if you breach these Terms or applicable law, if required by law or a competent authority, or to protect the Platform, other users, or third parties. We terminate, in appropriate circumstances, the accounts of repeat copyright infringers, as described in our Copyright / IP Policy.

9.3. On termination, your right to use the Platform ends. You may export your data before termination where the Platform provides export functionality; after a reasonable period, we may delete User Content subject to legal retention requirements.

10. Disclaimers

10.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10.2. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT IT WILL MEET YOUR SPECIFIC REQUIREMENTS, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

10.3. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, our warranties are limited to the minimum extent permitted by applicable law.

11. Limitation of liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KITABS.AI AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnity

You agree to indemnify, defend, and hold harmless Kitabs.ai and its members, managers, officers, employees, contractors, and agents from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your User Content, your use of the Platform, or your breach of these Terms or applicable law.

13. Export controls and sanctions

The Platform is operated from the United States and is subject to U.S. export control and economic sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, and that you are not a person on any U.S. government restricted-party list (including the OFAC Specially Designated Nationals list). You must not use the Platform in violation of these laws.

14. Governing law and disputes

14.1. Governing law. These Terms, and any dispute arising out of or relating to them or the Platform, are governed by the laws of the State of Delaware, United States of America, and applicable U.S. federal law, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2. Forum. Any dispute arising out of or relating to these Terms or the Platform will be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of those courts. This does not prevent either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

14.3. Consumer rights. Nothing in this Section deprives you of the protection of mandatory consumer-protection rules of the state or country in which you reside, to the extent those rules cannot be waived by agreement.

14.4. Enterprise terms. A separately signed Enterprise Agreement may provide for a different governing law or forum, and prevails over this Section for the customers who sign it.

14.5. Checkout terms. For purchases processed through Stripe Managed Payments, the payment relationship is additionally governed by the buyer terms and merchant information presented at checkout and on the receipt.

15. General

15.1. Entire agreement. These Terms, together with the policies they incorporate by reference, are the entire agreement between you and Kitabs.ai regarding the Platform and supersede any prior agreements on that subject.

15.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted.

15.3. Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, or by operation of law.

15.4. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

15.5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

15.6. Electronic communications. You consent to receive notices and communications from us electronically, including by email and through the Platform.

15.7. Notice for California users. Under California Civil Code § 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

16. Changes to these Terms

We may update these Terms from time to time. The current version is published on the Platform with its effective date. Material changes will be notified by reasonable means. Continued use of the Platform after changes take effect constitutes acceptance.

17. Contact

For questions about these Terms, contact us at [support@kitabs.ai] or at the address above. Complaints are handled under our Contact & Complaints page.

Kitabs.ai is operated by KitabsAI Lab, LLC, a Delaware limited liability company (United States). Stripe Managed Payments is the planned payment service for eligible Kitabs.ai SaaS purchases, subject to Stripe approval and activation. For purchases processed through Managed Payments, the merchant of record is identified at checkout and on the receipt as Sold through Link.

Privacy Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Privacy Policy explains how KitabsAI Lab, LLC ("Kitabs.ai", "we", "us") collects, uses, shares, and protects personal data when you use the Kitabs.ai platform (the "Platform").

Kitabs.ai is operated from the United States. We process personal data in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and similar state laws where they apply. For users located in the European Economic Area (EEA), the United Kingdom, Switzerland, or other jurisdictions with specific data protection rules, we provide the additional rights and safeguards required by applicable law (including the GDPR and UK GDPR).

1. Who we are (Controller)

The data controller (or "business" under U.S. state privacy laws) is KitabsAI Lab, LLC, a Delaware limited liability company, with mailing address 2810 N Church St STE 90923, Wilmington, DE 19802, United States. Contact: [support@kitabs.ai]. Privacy contact: [privacy@kitabs.ai].

2. What data we collect

We collect:

Account data: name, email, password (hashed), workspace and role information.
Billing data: when Stripe Managed Payments is activated, Stripe and Link will process payment details for eligible purchases. We receive the transaction information needed to credit your balance and provide support, such as payment status, amount, currency and billing information. We do not store full card numbers or card security codes.
User Content: texts, manuscripts, files, translations, comments, and related metadata you upload or create.
Usage data: log data, device and browser information, IP address, feature usage, and diagnostics.
Support data: information you provide when contacting support.
Cookies and similar technologies: as described in our cookie information.

We do not knowingly collect sensitive personal information (such as government identifiers, precise geolocation, or biometric data) unless you place it in User Content, in which case we process it only to provide the Platform.

3. How we use data

We process personal data to:

provide, operate, and secure the Platform and its features (including OCR, translation, editing, collaboration, storage, and export);
manage accounts, workspaces, seats, and roles;
enable credit purchases and payment management through Stripe Managed Payments when available;
provide support and communicate service-related information;
improve and develop the Platform, including using anonymized and aggregated data;
comply with legal obligations and respond to lawful requests from competent authorities;
prevent fraud, abuse, and security incidents.

4. Legal basis for processing (EEA/UK users)

Where the GDPR/UK GDPR applies, we rely on performance of a contract (providing the Platform you signed up for), legitimate interests (securing and improving the Platform, preventing abuse), consent (where we ask for it, e.g., for non-essential cookies), and legal obligation, as appropriate.

5. AI subprocessors and how your content is handled

5.1. The Platform uses third-party AI providers (subprocessors) to perform processing such as OCR, machine translation, and editing assistance. User Content may be transmitted to these providers solely to deliver the requested features. See our AI Processing Notice for details.

5.2. We contract with subprocessors to process data only on our instructions and to apply appropriate safeguards. We do not sell your personal data or your User Content, and we do not share them for cross-context behavioral advertising. Processing of your content by AI subprocessors does not make that content theirs or ours.

5.3. A current list of categories of subprocessors is available on request and, for B2B customers, in the Data Processing Addendum.

6. Sharing of data

We share data with:

Stripe and Link, when Managed Payments is activated, for checkout, transaction support, fraud prevention, invoicing and applicable tax obligations within the supported coverage. Their processing of payment information is also explained in the Stripe Privacy Policy and the privacy information presented by Link at checkout;
AI and infrastructure subprocessors (e.g., cloud hosting, OCR/translation providers) under contract;
Professional advisors, authorities, or acquirers where required by law, to enforce our terms, or in connection with a corporate transaction such as a merger, acquisition, or sale of assets.

7. International transfers

Personal data is processed in the United States and may be processed in other countries where we or our subprocessors operate, including for AI processing and cloud hosting. Where required by applicable law, we apply appropriate safeguards for cross-border transfers (such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum for transfers from the EEA/UK).

8. Data retention

We retain personal data and User Content for as long as your account is active and as needed to provide the Platform, and thereafter as required to comply with legal obligations, resolve disputes, and enforce agreements. You can delete content and request account deletion as described below; residual backups are deleted within a limited period.

9. Your rights

Subject to applicable law, you have the right to: access your data (including a copy in a portable format); correct inaccurate data; request deletion; restrict or object to processing; and to withdraw consent where processing is based on consent. To exercise these rights, contact [privacy@kitabs.ai]. We will verify your request and respond within the time required by applicable law. You may also have the right to lodge a complaint with the competent data protection authority in your jurisdiction.

10. Additional information for U.S. state residents

If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have the right to know what personal information we collect and how we use and share it, to delete it, to correct it, and to opt out of its sale or sharing or of targeted advertising. We do not sell personal information and do not share it for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes other than those permitted by law. We will not discriminate against you for exercising your rights. You may designate an authorized agent to make a request on your behalf; we may ask the agent to provide proof of authorization. Requests: [privacy@kitabs.ai]. If we decline a request, you may appeal by replying to our decision, and we will explain the outcome of the appeal.

11. Security

We implement appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and monitoring. No system is fully secure; we cannot guarantee absolute security.

12. Children

The Platform is not directed to children under 18, and we do not knowingly collect personal data from children under 13 (or under 16 where a higher age applies). If you believe a child has provided us personal data, contact [privacy@kitabs.ai] and we will delete it.

13. Do Not Track

Some browsers offer a "Do Not Track" signal. We do not track users across third-party websites, so we do not respond to these signals differently. Where required by law, we honor opt-out preference signals such as Global Privacy Control.

14. Changes

We may update this Policy from time to time. The current version is published on the Platform with its effective date. Material changes will be notified by reasonable means.

15. Contact

For privacy questions or requests: [privacy@kitabs.ai] / KitabsAI Lab, LLC, 2810 N Church St STE 90923, Wilmington, DE 19802, United States.

Refund & Cancellation Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This policy explains when refunds may be available for purchases on the Kitabs.ai platform, operated by KitabsAI Lab, LLC (Delaware, United States). Stripe Managed Payments is the planned payment service for eligible Kitabs.ai SaaS purchases, subject to Stripe approval and activation. The following payment and refund arrangements apply to purchases actually processed through Managed Payments.

1. Credits and payments

1.1. Kitabs.ai is pay-as-you-go. You buy credits, and the Platform draws on them as it processes your text. There is no subscription: nothing renews automatically, and there is no recurring charge.

1.2. Prices, the volume-discount ladder, and the available credit packages are described on the Pricing page and at checkout.

1.3. Credits do not expire. An unused balance stays on your account and can be used at any time.

2. Stopping use

2.1. Because there is no recurring charge, there is nothing to cancel and no cancellation deadline. You may stop using the Platform at any time, and your remaining balance stays on your account.

2.2. To close your account, or to ask about an unused balance, contact [billing@kitabs.ai].

3. Refunds

3.1. General rule. Credits that have already been spent on processing are non-refundable, except as required by applicable law or as expressly stated in this policy.

3.2. Refund review. Kitabs.ai and Stripe may review refund requests, including confirmed billing errors, duplicate charges, unused credits or material service unavailability. Stripe may also issue refunds under the terms applicable to Managed Payments. Contact Kitabs.ai for product issues and Link support for transaction issues.

3.3. Statutory rights. Nothing in this policy limits any non-waivable consumer rights you may have under applicable law, including the consumer-protection law of the U.S. state or the country in which you reside (for example, the statutory withdrawal rights of consumers in the European Union and the United Kingdom, to the extent they apply to digital content).

3.4. How refunds are issued. For Managed Payments purchases, approved refunds are processed through Stripe to the original payment method. The time for a refund to appear depends on the payment method and financial institution. Refund and credit-note notifications are sent through Link.

4. Demo without a card

4.1. New accounts can try two text fragments without a payment card. This demo does not create a subscription or convert automatically to paid use. Further processing requires a separate purchase of credits.

4.2. No payment is collected when the demo ends. To continue, buy credits from the Prices page when paid checkout becomes available.

5. How to request a refund

Contact [billing@kitabs.ai] with your account email and the transaction reference from your Link receipt. For a Managed Payments purchase, you can also request help directly from Link support. We aim to respond within [X] business days.

6. Contact

Billing support: [billing@kitabs.ai]. General support: [support@kitabs.ai].

Acceptable Use Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Acceptable Use Policy ("AUP") applies to all use of the Kitabs.ai platform (the "Platform"), operated by KitabsAI Lab, LLC (Delaware, United States), and is incorporated into our Terms of Service. By using the Platform, you agree to this AUP.

1. Your responsibility for content

You are solely responsible for the content you upload, process, translate, edit, publish, or export ("User Content"). You must have all necessary rights and a lawful basis for that content.

2. Prohibited content and conduct

You must not upload, process, or distribute through the Platform any content, or use the Platform in any way, that:

Infringes intellectual property — pirated books, manuscripts, scans, PDFs, or other works you do not own or have no license or lawful basis to use.
Is unlawful under applicable law, including the laws of the United States and the laws applicable to you.
Promotes terrorism or extremism — content containing public calls to terrorist or extremist activity, to violence, or to the violent overthrow of a government or constitutional order.
Incites hatred or violence — content aimed at inciting hatred, enmity, or discrimination, or degrading the dignity of a person or group on the basis of religion, race, nationality, ethnicity, sex, origin, or membership of a social group.
Is child sexual abuse material (CSAM) or sexualizes minors in any form — strictly prohibited and reported to the National Center for Missing & Exploited Children (NCMEC) and other authorities as required by law.
Is defamatory, fraudulent, or deceptive, or facilitates scams.
Violates privacy or contains others' personal data without a lawful basis.
Contains malware or is used to gain unauthorized access to systems or data.
Violates export controls or sanctions — use of the Platform from, or for the benefit of, a comprehensively sanctioned country or a restricted party under U.S. law.
Abuses the Platform — for example, attempts to circumvent usage limits, scrape the service, or overload infrastructure.

3. No third-party resale outside the Kitabs Store

Except by listing books in the Kitabs Store under the Distribution Agreement, you must not use the Platform to operate a marketplace, resell access, distribute royalties, or route third-party sales or payments through your account (see Terms of Service, Section 7).

4. Jurisdiction-specific legality

Content that is lawful in one country may be unlawful in another. The fact that a work is lawfully published in one jurisdiction does not guarantee that uploading, processing, or distributing it is lawful in another. You are responsible for compliance with the law applicable to you and to your intended publication.

5. Enforcement

5.1. We may review content where we reasonably suspect a violation of this AUP or applicable law, and we may restrict access (including by geography), remove content, suspend features, or terminate accounts.

5.2. We act on valid notices and on orders from competent authorities, and we remove or restrict unlawful content without undue delay once we become reliably aware of it.

5.3. We may report unlawful content to competent authorities where required by law.

6. Reporting violations

To report content that violates this AUP, contact [abuse@kitabs.ai] with the relevant URL/project reference, a description of the issue, and (if applicable) the legal basis. Copyright complaints are handled under our Copyright / IP Policy.

Kitabs.ai is operated by KitabsAI Lab, LLC, a Delaware limited liability company (United States).

Copyright / Intellectual Property Policy

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This policy applies to the Kitabs.ai platform (the "Platform"), operated by KitabsAI Lab, LLC (Delaware, United States). It explains user responsibilities regarding intellectual property and how rights holders can submit complaints, including under the U.S. Digital Millennium Copyright Act (DMCA).

1. User responsibility

1.1. You represent and warrant that you have all necessary rights, licenses, permissions, or other lawful basis to upload, process, translate, edit, publish, or export any content you submit through Kitabs.ai, including manuscripts, scans, PDFs, and other source materials.

1.2. You are solely responsible for ensuring that your use of any third-party work — including public-domain determinations, licenses, and permissions — is lawful in the jurisdictions relevant to your project and intended publication.

2. Respect for intellectual property

The Platform must not be used to reproduce, translate, or distribute works in violation of copyright or other intellectual property rights. Uploading pirated or unlicensed content is prohibited under our Acceptable Use Policy.

3. Rights holder complaint procedure (DMCA notice)

Complaints are accepted in respect of any content on the Platform — including books offered in the Kitabs Store and materials stored in users' workspaces. If you believe content processed through, stored on, or offered on the Platform infringes your copyright, send a written notice to our designated agent (Section 6) or to [copyright@kitabs.ai] including, as required by 17 U.S.C. § 512(c)(3):

a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right allegedly infringed;
identification of the copyrighted work claimed to be infringed (or a representative list if several works are covered by one notice);
identification of the allegedly infringing material (URL, project, or account reference) sufficient for us to locate it;
your name, address, telephone number, and email address;
a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Please note that under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing may be liable for damages.

4. Our response

4.1. On receipt of a valid notice, we will act expeditiously to remove or disable access to the allegedly infringing material and will notify the affected user of the measure taken, the reasons for it, and the counter-notice procedure below.

4.2. We may request additional information where a notice is incomplete or unclear.

4.3. We maintain and enforce a policy of terminating, in appropriate circumstances, the accounts of repeat infringers.

5. Counter-notice

If your content was removed and you believe this was in error or that you have the rights or a lawful basis, you may submit a counter-notice to our designated agent or to [copyright@kitabs.ai] including, as required by 17 U.S.C. § 512(g)(3):

your physical or electronic signature;
identification of the material that was removed and the location where it appeared before removal;
a statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification;
your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if you are outside the United States, for any judicial district in which Kitabs.ai may be found), and that you will accept service of process from the person who provided the original notice or their agent.

On receipt of a valid counter-notice, we will forward it to the original complainant. Unless the complainant informs us within 10 business days that it has filed a court action seeking to restrain the use, we may restore the removed material no earlier than 10 and no later than 14 business days after receipt of the counter-notice.

6. DMCA designated agent

Notices of claimed infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) may be sent to our designated agent: [DMCA AGENT NAME], KitabsAI Lab, LLC, [AGENT MAILING ADDRESS], email [copyright@kitabs.ai]. Designated-agent registration with the U.S. Copyright Office: [REGISTRATION STATUS / DETAILS].

7. Other intellectual property complaints

Complaints about trademark or other non-copyright intellectual property infringement, and complaints from rights holders outside the United States, may be sent to [copyright@kitabs.ai] with the same information as in Section 3 to the extent applicable. We handle them in a timely, diligent, and objective manner.

8. No legal advice

This procedure is an operational mechanism and does not constitute legal advice or a determination of legal rights. Disputes between rights holders and users are a matter between those parties.

Kitabs.ai is operated by KitabsAI Lab, LLC, a Delaware limited liability company (United States).

Disclaimer, Content Policy and User Obligations

Version: 1.0 · Date: [EFFECTIVE DATE] Governing law (default): State of Delaware, United States of America

Important — this is not legal advice. This document is a working draft prepared on the basis of United States federal law and the law of the State of Delaware. It does not replace advice from a licensed attorney. Laws change — check the current text of the statutes referred to below on the date of use.

1. Definitions

Platform / Kitabs.ai — the software service operated by KitabsAI Lab, LLC, a Delaware limited liability company, that lets users upload, translate, edit, store, and prepare books and other texts for publication.

Operator / Administration — KitabsAI Lab, LLC, the company that owns and operates the Platform.

User — any person using the Platform, including a person who uploads material for translation or publication.

User Content — any books, texts, translations, images, and other material uploaded to or created on the Platform by a User.

Prohibited Content — the material listed in Section 4 of this document, including material whose distribution is restricted or prohibited by applicable law.

2. Legal status of the Platform

2.1. The Platform is a technical intermediary — an interactive computer service within the meaning of Section 230 of the U.S. Communications Decency Act (47 U.S.C. § 230) and a service provider within the meaning of the Digital Millennium Copyright Act (17 U.S.C. § 512). It gives Users tools to upload, translate, and publish material. The Platform is not the author, publisher, originator, or commissioner of User Content and does not review all uploaded material in advance.

2.2. Translation performed with the Platform's tools is carried out on the User's initiative and under the User's responsibility. The Operator does not initiate the processing, does not select the material, and does not change its content beyond the technical processing the User ordered. Technical processing of a text (including machine or AI-assisted translation) does not mean that the Operator has approved, verified, or adopted the content of the material.

2.3. The Operator acts in good faith and takes necessary and sufficient measures to stop violations when it receives the relevant information, in the manner described in Section 9 and in our Copyright / IP Policy.

3. Disclaimer

3.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND REGARDING THE CONTENT OF USER CONTENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

3.2. Responsibility for the legality, origin, and content of User Content, for the rights to translate and distribute it, and for its compliance with applicable law rests solely with the User who uploaded or created it.

3.3. To the maximum extent permitted by applicable law, the Operator is not liable for User Content that it did not create and of whose unlawful nature it did not know and had no reason to know.

3.4. No part of the Platform, its catalogs, recommendations, or translation output is a call to any action, an endorsement of any ideology, or propaganda. Opinions expressed in User Content belong to their authors, not to the Operator.

3.5. The Operator does not guarantee uninterrupted operation, preservation of data, or the fitness of the Platform for the User's particular purposes. The disclaimers and limitations of liability in our Terms of Service apply.

3.6. Access to the Platform from a particular jurisdiction does not mean that the content of any material is lawful in that jurisdiction. The User is solely responsible for complying with the laws of the country of their location and citizenship.

4. Prohibited Content

4.1. It is strictly prohibited to upload, translate, store for distribution, or distribute through the Platform:

(a) material that provides material support or resources to a designated foreign terrorist organization (18 U.S.C. § 2339B), or that is produced by or on behalf of persons and organizations subject to U.S. sanctions where dealing in it is prohibited;

(b) material containing calls to terrorism, incitement to imminent violence, or true threats against any person or group;

(c) material intended to incite violence against, or the persecution of, a person or group on the basis of religion, race, national origin, ethnicity, sex, disability, or membership of a social group;

(d) material that glorifies or justifies terrorism, genocide, or violence, including the symbols and insignia of designated terrorist organizations used to promote them;

(e) child sexual abuse material (18 U.S.C. § 2252 and § 2252A) or any material that sexualizes minors — strictly prohibited and reported to the National Center for Missing & Exploited Children as required by 18 U.S.C. § 2258A;

(f) obscene material as defined by U.S. law, defamatory material, and material that violates the privacy or publicity rights of others;

(g) material that infringes copyright or other intellectual property rights (see our Copyright / IP Policy);

(h) any other material whose distribution is prohibited or restricted by applicable law.

4.2. The age of the edition and its language are irrelevant. The prohibition applies to material regardless of the year of first publication, the country of publication, and the language, if its distribution falls under the prohibitions of applicable law.

4.3. Religious and scholarly literature. The Platform permits religious, historical, academic, and theological texts, including texts devoted to various schools and movements within a religion and to their critical or descriptive analysis, provided that the specific material (i) does not contain the elements listed in Section 4.1 and (ii) is not prohibited by applicable law. The fact that an edition is lawfully published in one country does not guarantee that it is lawful to distribute it in another. Contested material is handled under Section 5.

5. Moderation and review of suspicious material

5.1. The Platform applies a model of reactive and selective preliminary moderation. If an uploaded book or material appears to fall under Section 4 or to be otherwise unlawful, the material is reviewed by the Administration, and a decision is made in accordance with applicable law before its publication or distribution.

5.2. During review the Administration may, in particular: request from the User information about the source, author, and rights; restrict access to the material in whole or by territory; refuse publication; remove the material.

5.3. The Administration's decision to refuse or remove is final and requires no justification beyond a reference to this document and applicable law.

5.4. The Administration removes or disables access to material promptly after it becomes reliably aware of its unlawful nature, including on receipt of a valid notice under our Copyright / IP Policy, a court order, or a lawful request from a competent authority.

5.5. The absence of a preliminary review of a particular material does not mean its approval and does not deprive the Administration of the right to remove the material at any time. Equally, selective moderation of individual materials does not mean that all published materials have been reviewed or approved, does not make the Operator the originator of the publication, and does not deprive the Operator of its status as an intermediary under 47 U.S.C. § 230 and 17 U.S.C. § 512.

6. Jurisdiction and cross-border distribution

6.1. The Operator is a company organized in the State of Delaware, United States of America. The activity of the Platform and the Operator is subject to U.S. federal law and Delaware law regardless of the location of servers or Users.

6.2. Because the laws of different countries differ, material lawfully published and distributed in one country may be prohibited in another. The legality of material in the country of publication is not a basis for its distribution in a country where it is prohibited.

6.3. To reduce legal risk the Operator may apply territorial access restrictions (geo-blocking): restrict access to particular material for Users in particular jurisdictions, while keeping it available in jurisdictions where the material is lawful.

6.4. A User accessing the Platform confirms that they are solely responsible for the compliance of their actions with the law of the country of their location and citizenship, and may not shift that responsibility to the Operator.

7. User obligations, warranties, and indemnity

7.1. By uploading, translating, or distributing content, the User warrants that: (a) they hold all rights necessary for the material and its translation and distribution; (b) the material is not Prohibited Content (Section 4) and does not violate applicable law; (c) they are not using the Platform to circumvent prohibitions established by applicable law, including U.S. export-control and sanctions laws.

7.2. The User agrees to indemnify and hold harmless the Operator and its members, managers, officers, employees, and agents from any losses, fines, court costs, reasonable attorneys' fees, and other documented expenses incurred by the Operator as a result of the User's breach of this document or applicable law, to the extent permitted by law.

7.3. The User is personally responsible for civil, administrative, and criminal liability for their actions under applicable law, including liability for copyright infringement (17 U.S.C. §§ 501–506), for material support of terrorism (18 U.S.C. § 2339A–2339B), and for offenses involving child sexual abuse material (18 U.S.C. § 2252–2252A).

8. Data retention and cooperation with authorities

8.1. The Operator retains account data, logs, and User Content for the periods described in our Privacy Policy and as required by applicable law.

8.2. The Operator discloses User data to law-enforcement and other government authorities only in response to valid legal process (such as a subpoena, court order, or search warrant) or where the law otherwise requires or permits disclosure, including under the Stored Communications Act (18 U.S.C. § 2701 et seq.), and reports apparent child sexual abuse material as required by 18 U.S.C. § 2258A.

8.3. Where the law permits and the Operator's policies allow, the Operator will make reasonable efforts to notify the affected User of a legal request before disclosure.

8.4. By using the Platform, the User acknowledges such retention and disclosure to the extent required by applicable law.

9. Notice and takedown

9.1. Any person may report Prohibited Content or another violation to the Operator's contact address (see our Contact & Complaints page), stating the URL of the material, a description of the violation, and, where applicable, the legal basis.

9.2. On receipt of a substantiated notice, a court order, or a lawful request from a competent authority, the Operator takes necessary and sufficient measures (restriction of access, removal) within a reasonable time, and within the time limits set by law where the law expressly provides them.

9.3. The Operator's good-faith response to a notice is not an admission of liability and is intended to stop a possible violation.

9.4. Copyright notices and counter-notices are handled under the Digital Millennium Copyright Act (17 U.S.C. § 512) in the manner described in our Copyright / IP Policy, including through our designated agent.

10. Termination of access

10.1. The Operator may suspend or terminate the User's access to the Platform, remove material, and block the account for a breach of this document or applicable law, without compensation of any losses to the User, subject to the Refund & Cancellation Policy for unused credits where applicable law so requires.

11. Governing law and dispute resolution

11.1. The relationship between the Operator and the User is governed by the laws of the State of Delaware, United States of America, and applicable U.S. federal law, unless mandatory rules of the law of the User's jurisdiction provide otherwise.

11.2. Disputes are resolved in the manner set out in Section 14 of our Terms of Service: in the state or federal courts located in the State of Delaware, unless mandatory rules provide otherwise.

12. Changes

12.1. The Operator may unilaterally amend this document. The current version is published on the Platform with its date. Continued use of the Platform constitutes acceptance of the amendments.

12.2. By accepting this document, the User confirms that they have read it, understand it, and accept all the conditions and restrictions set out in it.

© KitabsAI Lab, LLC, 2026. Version 1.0. Kitabs.ai is operated by KitabsAI Lab, LLC, a Delaware limited liability company (United States).

Data Processing Addendum (DPA)

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This Data Processing Addendum ("DPA") forms part of the agreement between KitabsAI Lab, LLC, a Delaware limited liability company ("Kitabs.ai", "Processor"), and the customer ("Customer", "Controller") for use of the Kitabs.ai platform (the "Platform"). It applies where Kitabs.ai processes personal data on behalf of the Customer, and is particularly relevant for B2B, publishing, enterprise, and EEA/UK customers.

1. Definitions

Terms such as "personal data", "processing", "controller", "processor", "data subject", and "subprocessor" have the meanings given in applicable data protection law, including the GDPR/UK GDPR and U.S. state privacy laws such as the CCPA/CPRA. Under U.S. state privacy laws, "controller" includes a "business", and "processor" includes a "service provider" or "contractor".

2. Roles

2.1. The Customer is the Controller (or processor acting on behalf of its own controller) of personal data contained in User Content.

2.2. Kitabs.ai acts as Processor, processing such personal data only on the Customer's documented instructions, including as set out in the Terms of Service and this DPA.

3. Scope and purpose of processing

Subject matter: provision of the Platform (OCR, translation, editing, proofreading, collaboration, storage, export, support).
Duration: for the term of the agreement and any agreed retention period.
Nature and purpose: processing necessary to deliver the Platform services.
Types of data: as contained in User Content and account data (e.g., names, contact details, and any personal data within uploaded texts).
Categories of data subjects: Customer's authorized users, and individuals referenced in User Content.

4. Processor obligations

Kitabs.ai will:

process personal data only on the Customer's documented instructions;
ensure persons authorized to process data are bound by confidentiality;
implement appropriate technical and organizational security measures;
assist the Customer, taking into account the nature of processing, with data subject requests and with security, breach notification, and impact assessments, where applicable;
make available information reasonably necessary to demonstrate compliance;
delete or return personal data at the end of the services, subject to legal retention requirements.

5. U.S. state privacy law commitments

Where the CCPA/CPRA or a similar U.S. state privacy law applies, Kitabs.ai, as a service provider or processor, will not: (a) sell or share personal data; (b) retain, use, or disclose personal data for any purpose other than the business purposes specified in the agreement, or outside the direct business relationship with the Customer; or (c) combine personal data received from the Customer with personal data it receives from other sources, except as permitted by law. Kitabs.ai will notify the Customer if it determines it can no longer meet its obligations under applicable law, and the Customer may take reasonable steps to stop and remediate unauthorized use of personal data.

6. Subprocessors

6.1. The Customer authorizes Kitabs.ai to engage subprocessors (including cloud hosting and AI/OCR/translation providers) to process personal data to deliver the Platform.

6.2. Kitabs.ai imposes data protection obligations on subprocessors that are no less protective than those in this DPA, and remains responsible for their performance.

6.3. A current list of subprocessor categories is available on request. Kitabs.ai will give the Customer a reasonable means to be informed of intended changes and to object on reasonable data protection grounds.

7. International transfers

Personal data is processed in the United States and may be transferred to other countries where subprocessors operate. Where personal data subject to the GDPR/UK GDPR is transferred to a country without an adequacy decision, the parties rely on the European Commission's Standard Contractual Clauses (Module Two or Three, as applicable) and the UK International Data Transfer Addendum, which are incorporated into this DPA by reference, or on another lawful transfer mechanism.

8. Security incidents

Kitabs.ai will notify the Customer without undue delay after becoming aware of a personal data breach affecting the Customer's personal data, and will provide information reasonably available to assist the Customer's compliance.

9. Audits

Kitabs.ai will make available information necessary to demonstrate compliance with this DPA and will allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer, subject to reasonable confidentiality and security conditions and reasonable notice.

10. Liability and precedence

Liability under this DPA is subject to the limitations in the Terms of Service. In case of conflict regarding data processing, this DPA prevails over the Terms of Service, and the Standard Contractual Clauses (where they apply) prevail over this DPA.

11. Governing law

This DPA is governed by the laws of the State of Delaware, United States of America, except where the data protection law applicable to the relevant processing (or the Standard Contractual Clauses) requires otherwise. For enterprise customers, a separately agreed governing law and forum may apply.

To execute this DPA for an enterprise engagement, contact [legal@kitabs.ai].

AI Processing Notice

Effective date: [EFFECTIVE DATE] Last updated: [DATE]

This notice explains how the Kitabs.ai platform (the "Platform"), operated by KitabsAI Lab, LLC (Delaware, United States), uses artificial intelligence to deliver its features.

1. AI-assisted features

The Platform uses AI to assist with tasks such as optical character recognition (OCR), machine translation, editing, and proofreading of the texts you upload.

2. How your content is processed

2.1. To provide these features, your text and related files ("User Content") may be transmitted to and processed by third-party AI providers ("subprocessors") acting on our behalf.

2.2. This processing is performed solely to provide the requested features to you. Your User Content remains yours.

2.3. Processing of your User Content by AI subprocessors does not make that content the property of Kitabs.ai or of the subprocessors, and does not transfer your intellectual property rights.

3. Use for model training

3.1. We do not use your User Content to train our own foundation models.

3.2. We engage AI subprocessors on terms intended to prevent the use of your User Content to train the subprocessors' models, except where strictly necessary to provide the service or where you have separately opted in. Where available, opt-in/opt-out controls are provided in your account settings (AI settings).

4. Accuracy and human review

4.1. AI output can contain errors, omissions, or inaccuracies, including in OCR and translation.

4.2. You are responsible for reviewing AI-assisted output before relying on, publishing, or exporting it. We provide no warranty that AI output is accurate, complete, or fit for a particular purpose.

5. Your responsibilities

You must have the necessary rights or a lawful basis to submit content for AI processing, and you must not submit content that violates our Acceptable Use Policy or applicable law.

6. More information

For details on subprocessors and data handling, see our Privacy Policy and, for B2B customers, our Data Processing Addendum. Questions: [support@kitabs.ai].

Kitabs.ai is operated by KitabsAI Lab, LLC, a Delaware limited liability company (United States).

Pricing

Kitabs.ai is pay-as-you-go. There is no subscription, no monthly fee, and nothing renews automatically: you buy credits, and the Platform draws on them as it processes your text.

How the price is formed

The unit of pricing is a page of source text. The number of characters that counts as a page is shown on the Prices page in the app.
The cost of a job is calculated at the Analysis step, after the book is uploaded. It depends on the length of the text, the language pair, and which processing stages you switch on.
You see the estimate before processing starts; credits are then drawn down as each stage runs.

Volume discount

The larger the order, the lower the price per page. The discount ladder — the page thresholds and the percentages that go with them — is published on the Prices page in the app and applied to your estimate automatically.

Credits

You top up your balance by buying credits. The available packages, prices, and currencies are shown in the app and at checkout.
Credits do not expire. Whatever is left stays on your account and goes towards your next book.
New accounts can try two text fragments without a payment card. This demo does not create a subscription or convert automatically to paid use. Further processing requires a separate purchase of credits.

Enterprise

Custom terms are available for institutional volumes — [legal@kitabs.ai]. A separate Enterprise Agreement is available and may provide for a separately negotiated governing law and forum.

Billing terms

Stripe Managed Payments is the planned payment service for eligible Kitabs.ai SaaS purchases, subject to Stripe approval and activation. Once activated, eligible credit purchases will use Stripe-hosted checkout through Managed Payments. The merchant of record and buyer terms are identified at checkout; receipts, invoices and transaction support are provided through Link. Paid checkout is not yet activated.

Every purchase is a one-off payment. There is no recurring charge and nothing to cancel.
For eligible purchases processed through Stripe Managed Payments, Stripe calculates, collects and remits applicable sales tax, VAT or GST within its supported tax coverage. Coverage depends on the product, customer location and transaction. Taxes and the total price are shown at checkout. Tax obligations outside that coverage remain with Kitabs.ai where applicable.
Current prices are shown in the app. We may change them for future purchases; that does not affect credits you have already bought.

Refunds

See our Refund & Cancellation Policy. Approved refunds for Managed Payments purchases are processed through Stripe to the original payment method. Transaction support is available through Link support.

Contact & Complaints

Effective date: [EFFECTIVE DATE]

Operator

KitabsAI Lab, LLC A limited liability company organized under the laws of the State of Delaware, United States of America Mailing address: 2810 N Church St STE 90923, Wilmington, DE 19802, United States

How to reach us

General support: [support@kitabs.ai]
Billing & payments: [billing@kitabs.ai]
Privacy & data requests: [privacy@kitabs.ai]
Copyright complaints (DMCA): [copyright@kitabs.ai]
Abuse / prohibited content reports: [abuse@kitabs.ai]
Legal / enterprise: [legal@kitabs.ai]

Response times

We aim to acknowledge enquiries within [X] business days and to resolve them within a reasonable period depending on complexity.

Complaints procedure

Send your complaint to the relevant address above (or [support@kitabs.ai]), describing the issue and including your account email and any reference numbers.
We will acknowledge receipt and may request additional information.
We will investigate and respond with an outcome or next steps.

Billing complaints

Stripe Managed Payments is the planned payment service for eligible Kitabs.ai SaaS purchases, subject to Stripe approval and activation. For purchases actually processed through Managed Payments, Link support handles transaction questions, refund requests and receipt or invoice enquiries. Include the reference from your Link receipt. Kitabs.ai handles questions about your account, purchased credits, the software and processing results; we will help coordinate with Stripe where needed.

Consumer rights

Nothing in our policies limits any non-waivable rights you may have under applicable consumer-protection law, including U.S. federal and state law and the law of the country in which you reside. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.